• Facilitate inter branch operational activities for consistent IFB customer experience
• Assist the Manager in developing/updating and implementing branch operations policy and procedures.
• Ensures remittance services are attended with high priority
• Ensures smooth operation of IFB windows through the provision of active support and guidance;
• Ensures that outstanding items of the IFB operations are timely settled and
• Ensure IFB window dedication is properly implemented at all branches;
• Ensure all branches adhere to Shariah rules, principles and directions of Shariah Advisory committee;
• Monitors constant improvement of customer service delivery of IFB windows as per the Bank’s standard;
• Supports the IFB-Window Service to achieve its targets without compromising internal control of operational transactions;
• Follow up timely delivery of inquires/information from respective branches’ IFB windows;
• Give support to branches on handling IFB Customer’s issues i.e. investigating and resolving customer complaints regarding the services;
• Ensures that all IFB books of accounts are segregated, in balance and periodic closing of books of accounts are properly conducted and consolidated;
• Regularly follows the branches’ rectification of IFB related discrepancies reported by authorized work units and ensure improvements in the rectification process and rate;
• Propose process and procedural improvements on domestic banking operations for IFB services;
• Regularly Maintain Updated IFB window list and IFB window related information in his\her database;
• Set-up and facilitate technical trainings on branch operations for Interest Free Banking products and services;

Other Responsibilities

• Adhere to all Bank policies, practices, procedures, risk controls and guidelines in carrying out duties;
• Prepare periodic &ad-hoc reports and timesheets as required;
• Ensure adherence to the defined culture by demonstration of appropriate behavior required to meet Bank’s demands and performance expectations;
• Ensure that tasks are completed to the agreed standards within the agreed time scales.
• Perform any other tasks as assigned by immediate supervisor.

• BA/MBA/MA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 5.5/3.5 years of experience in relative fields, preferably in banking industry, of which at least 2 year as a relevant IFB officer position

Place of Work: – Addis Ababa

Interested applicants fulfilling the above requirements are invited to submit their applications only online through https://evacancy.enatbanksc.com/#/vacancy until April 27, 2025.

Enat Bank S.C

Human Capital Management Department Telephone: – 0115522835

Women applicants are highly encouraged